FAQS-Fiber

Please, read the following FAQs to troubleshoot FTTH Connection problems yourself.

1. Why is my internet not working?

• Check whether the Fiber router is switched on. If you are using a secondary router for Wi-Fi, check to see if it is powered on.
• Check whether “LOS indicator” on the Fiber Router is glowing red. The RED LOS light indicates some ongoing network problem.As soon in the image below.
• Try restarting the Fiber router.
• Fiber cable around your premises needs to be well managed and should not be bent, twisted or pressed. Please contact Prime Network Support team [9801355602], if the LOS indicator is still glowing red.
• Check whether “PON light” is blinking. It needs to continuously glow green for Internet to work. Try restarting the Fiber router.
• Please contact Prime Network Support team [9801355602], if the LOS indicator is still glowing red.

2 How do I change my WiFi Password?

Click here to know how to change the WiFi password.